Microsoft is hiring Support Engineer in Shanghai, Shanghai, China,Job Num:655495

2019-08-13 Microsoft Mircrosoft

Support Engineer in Shanghai, Shanghai, China



Date Posted:2019-07-08T07:44:00
Employment type:Full-Time

Location:Shanghai, Shanghai, China

Role type:Individual Contributor
Profession:Services

Support Engineer is a key resource who will have the opportunity to solve technically complex problems for some of the world’s largest companies, as well as smaller companies on the leading edge of their industry. You can be part of world-class enterprise service delivery team, and have contribution to the success of the customer’s perception of value to the Microsoft solution.


Exchange Support Engineer will provide high quality technical support of Microsoft Messaging Solution products such as Exchange Server, Office 365 Exchange Online, and Outlook to the Premier customers in Asia Pacific and Greater China regions. Exchange Support Engineer also needs to support Messaging Hybrid environment including mixed Microsoft Office 365 Cloud and traditional On-Premise solution. At Microsoft CSS Supporting Engineering, the sentence: “That’s not our problem” doesn’t exist in our lexicon. The Support Engineer need to manage both customer relationships and the technical resolution of customer’s requests, deliver high quality CPE through timely response, resolution, interpersonal collaboration and execution.

Support Engineer is a key resource who will have the opportunity to solve technically complex problems for some of the world’s largest companies, as well as smaller companies on the leading edge of their industry. You can be part of world-class enterprise service delivery team, and have contribution to the success of the customer’s perception of value to the Microsoft solution.


Exchange Support Engineer will provide high quality technical support of Microsoft Messaging Solution products such as Exchange Server, Office 365 Exchange Online, and Outlook to the Premier customers in Asia Pacific and Greater China regions. Exchange Support Engineer also needs to support Messaging Hybrid environment including mixed Microsoft Office 365 Cloud and traditional On-Premise solution. At Microsoft CSS Supporting Engineering, the sentence: “That’s not our problem” doesn’t exist in our lexicon. The Support Engineer need to manage both customer relationships and the technical resolution of customer’s requests, deliver high quality CPE through timely response, resolution, interpersonal collaboration and execution.

Support Engineer is a key resource who will have the opportunity to solve technically complex problems for some of the world’s largest companies, as well as smaller companies on the leading edge of their industry. You can be part of world-class enterprise service delivery team, and have contribution to the success of the customer’s perception of value to the Microsoft solution.


Exchange Support Engineer will provide high quality technical support of Microsoft Messaging Solution products such as Exchange Server, Office 365 Exchange Online, and Outlook to the Premier customers in Asia Pacific and Greater China regions. Exchange Support Engineer also needs to support Messaging Hybrid environment including mixed Microsoft Office 365 Cloud and traditional On-Premise solution. At Microsoft CSS Supporting Engineering, the sentence: “That’s not our problem” doesn’t exist in our lexicon. The Support Engineer need to manage both customer relationships and the technical resolution of customer’s requests, deliver high quality CPE through timely response, resolution, interpersonal collaboration and execution.


Responsibilities


  • Provide the quick and accurate solutions to the customers’ problems. Meet all follow up commitments made with customers.
  • Aligning with Customer’s business time, represent Microsoft and communicate with customers via telephone, written correspondence, electronic service in a timely manner according to the service level agreement.
  • Manage the healthy progress of service requests. Ensure escalating to senior and escalation resources at the right time with the right information.
  • Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues.
  • Effectively manage relationships with customers, and Technical Account Managers, while ensuring high customer satisfaction of the overall service experiences.
  • Compliance with the service operation processes for execution excellence.

Qualifications


 

* Bachelor's or postgraduate degree in Computer Science, Information Systems, Electrical Engineering or equivalent experience.

* Solid English written and verbal communication skills

* Be familiar with firewalls/hardware load balancer, reverse proxy (SNAT&DNAT) and PKI system configuration (Certificate/SSL/TLS)

* Be familiar with Network related knowledge (DNS, DHCP, and SNMP) and Outlook usage.

* Knowledge of IP-PBX, IP Gateway and PSTN technology, such as E1/T1, PRI, CAS/CCS with Avaya/Cisco PBX experience as a plus.

* Be familiar with PowerShell / Active Directory is a plus

* Basic understanding on Cloud Services

 

 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

 

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.


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