London-Graduate Programme 2018-Cash Management Analyst-IT & Operations -BNP Paribas

London – Graduate Programme 2018 – Cash Management Analyst – IT & Operations


Europe

UK

London

Graduate / Analyst

Other

Other

WHO WE ARE

The BNP Paribas Group is a leader in banking and financial services, employing over 200,000 people across 80 countries and 5 continents. BNP Paribas Corporate & Investment Banking (CIB) is a leading European investment bank with global leadership in many of our businesses. BNP Paribas CIB, with nearly 20,000 employees in over 50 countries, can offer you an exciting and truly global career.

 

At BNP Paribas CIB, we work continuously on behalf of our clients, helping them to realise their projects around the world. You can be an important part of this, helping us to serve our clients both in mature and emerging markets, providing them with financial solutions across a diverse range of expertise, products and services. Our origins lie in Europe but nearly a quarter of our employees now work in our multi-award-winning Asian offices and we are a committed player in all markets.

 

Strong risk management, combined with the stability that comes from being part of one of the largest banking groups in the world, underpin our success. Joining us, you’ll become an integral part of a dynamic team that spans nationalities, cultures and backgrounds, drawing together people from around the globe and reflecting our commitment to international placements.

 

DEPARTMENT OVERVIEW

BNP Paribas is a European leader in global banking and financial services and is one of the 4 strongest banks in the world according to Standard & Poor’s. The group is present in over 85 countries, with 198,400 employees, including 165,200 in Europe. The group holds key positions in three major segments: Corporate and Investment Banking, Asset Management & Services and Retail Banking. Present throughout Europe in all of its business lines, the bank’s two domestic markets in retail banking are France and Italy. BNP Paribas also has a significant presence in the United States and strong positions in Asia and the emerging markets.

 

ROLE OVERVIEW

The role sits within the Cash Management Support team of Client Management, acting as an Electronic Banking Analyst. To manage the smooth onboarding of BNP Paribas Corporate clients from an E-Banking perspective on items such as Contracting, Training and day to day support. The E-Banking Analyst will work with and support the Cash Management Contracting Analyst continuing to deliver high quality service, in accordance with the bank’s policies and procedures. To additionally support the Cash Management Sales team during RFP responses in order to grow the group’s portfolio year on year.

 

KEY RESPONSIBILITIES

To support the continuation of high levels of client satisfaction:

  • Understand the client’s business requirements and advise on how best to manage their needs using the BNP Paribas E-Banking tool
  • Host effective training sessions of the E-Banking tool face to face and via WebEx ensuring that the training provided will limit the day to day queries thereafter
  • Complete comprehensive meeting notes on client visits for outstanding action points and key takeaways to share with management
  • Support clients on the use of BNP Paribas E-Banking tool on a day to day basis for simple and complex enquires
  • Add value in coordination between BNP Paribas clients and Level 2 support functions as required
  • Complete local system performance tests on a daily basis, identify potential payment / reporting issues and report to management
  • Provide support relating to file integration issues and format testing
  • Continually evolve knowledge of the E-Banking tool in line with product enhancements and regulatory change
  • Provide high quality presentations of the BNP Paribas E-Banking tool during RFP responses

 

OCCASIONAL ACTIVITIES

  • Recommend system / process improvements to line management
  • Undertake ad hoc activities to assist Client Management meet its business requirements
  • Self manage UAT testing as required and report back to management
  • Work in partnership with key business stakeholders to promote good banking practices
  • Travel to clients sites either within the UK or Europe to provide E-banking training / demonstrations
  • Successfully complete / pass all regulatory training as required for the role to a satisfactory level

Systems and processes: Atlas, StorQM, Advanced Word/Excel, Hobart (Query Management Tool), SignPlus, SharePoint, Connexis & Centric

 

ESSENTIAL EXPERIENCE

  • Interest in working with E-banking products including      payment formats. (XML, BACS, MT101 etc.)
  • Interest      in Cash Management products both domestic and cross border
  • Interest      in payment processing
  • Interest in the Cash Management organization
  • Strong training skills, both face to face and phone /      WebEx
  • Excellent      presentation skills essential
  • Experience of working in a pressured environment
  • Client and service experience orientated
  • Experience of organizing and prioritizing workloads

 

ESSENTIAL SKILLS / COMPETENCIES

  • First class communication skills
  • Able to deliver a clear message and keep an audience      engaged
  • An approachable and friendly manner
  • Team player
  • Ability to communicate effectively with people of all levels
  • Judgement to escalate issues
  • Practical in problem identification and analysis
  • Solutions-focused
  • Technical appetite
  • Proactive

 

LOCATION: LONDON

SALARY COMPETITIVE

 

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