Contact Representative (Bilingual Spanish/English Customer Service Representative),Social Security Administration,02-27-2019,USA Gov

Deadline:2019-03-03

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Overview


  • Open & closing dates

    02/27/2019 to 03/03/2019


  • Service

    Competitive


  • Pay scale & grade

    GS 5 – 7


  • Salary

    $33,643 to $54,174 per year


  • Appointment type

    Permanent


  • Work schedule

    Full-Time

Location

1 vacancy in the following location:

  •  


    Indianapolis, IN

     


Relocation expenses reimbursed

No


Telework eligible

No

This job is open to

  •  

    Recent graduates

    Individuals who have graduated from an accredited educational institute or certificate program within the last 2 years or 6 years for Veterans.

Clarification from the agency

U.S. Citizens

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Announcement number

SI-10427608-19-PATH-RW-89

Control number

525505600

  • Duties

    Summary

    This position is located in the Indianapolis,In Northwest field office at 6745 Network Place Indianapolis, In 46278.

    Additional selections may be made for this vacancy six months from the closing date of this announcement.

    This is a career-ladder position leading to the GS-8 grade level.

    Learn more about this agency

    Responsibilities

    Once selected for the Customer Service Representative position in SSA, you will contribute to the Agency’s mission through direct service to the public. As the first point of contact, you are responsible for assisting beneficiaries or inquirers in person, by telephone or in writing to provide information on SSA laws, rules and regulations and Medicare Insurance Programs. This includes obtaining information in order to determine eligibility and entitlement for programs administered by SSA, and using automation tools to access and update information about claims or potential eligibility.

    Customer Service Representatives (CSRs) provide assistance to beneficiaries and the general public in person, by telephone, or in writing. CSRs conduct interviews to determine the nature of the caller’s question or issue; explain technical information, gather facts, evaluate evidence, and take action to resolve problems relating to all Social Security programs.

    Travel Required

    Not required


    Supervisory status

    No


    Promotion Potential

    8

  • Job family (Series)

    0962 Contact Representative

    Similar jobs

    • Customer Service Representatives
    • Representatives, Customer Service

This job originated on www.usajobs.gov. For the full announcement and to apply,
visit www.usajobs.gov/GetJob/ViewDetails/525505600.
Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.