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Contact Rep (Customer Service Rep) Bilingual English/Vietnamese-Pathways Recent Graduates,Social Security Administration,06-12-2020,USA Gov

2020-06-15 USAJob USA Government
Deadline:2020-06-16



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Overview

  • Open & closing dates

    06/12/2020 to 06/16/2020

  • Service

    Competitive

  • Pay scale & grade

    GS 5

  • Salary

    $40,147 to $52,193 per year

  • Appointment type

    Recent Graduates

  • Work schedule

    Full-Time

Location

1 vacancy in the following location:

  • Angleton, TX
Relocation expenses reimbursed

No

Telework eligible

No

This job is open to

  • Recent graduates

    Individuals who have graduated from an accredited educational institute or certificate program within the last 2 years or 6 years for Veterans.

Clarification from the agency

Recent Graduates Only

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Announcement number

PW-ST-10839768-20-CPC

Control number

570716700

  • Duties

    Summary

    This position is located in the Angleton field office at 2921 N Valderas St., Angleton, TX.

    Additional selections may be made for this vacancy six months from the closing date of this announcement.

    This is a career-ladder position leading to the GS-8 grade level.

    Learn more about this agency

    Responsibilities

    Once selected for the Customer Service Representative position in SSA, you will contribute to the Agency's mission through direct service to the public. As the first point of contact, you are responsible for assisting beneficiaries or inquirers in person, by telephone or in writing to provide information on SSA laws, rules and regulations and Medicare Insurance Programs. This includes obtaining information in order to determine eligibility and entitlement for programs administered by SSA, and using automation tools to access and update information about claims or potential eligibility.

    Customer Service Representatives (CSRs) provide assistance to beneficiaries and the general public in person, by telephone, or in writing. CSRs conduct interviews to determine the nature of the caller's question or issue; explain technical information, gather facts, evaluate evidence, and take action to resolve problems relating to all Social Security programs.

    Travel Required

    Not required

    Supervisory status

    No

    Promotion Potential

    5

  • Job family (Series)

    0962 Contact Representative

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/570716700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.

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