Open & closing dates
03/04/2019 to 03/11/2019
Pay scale & grade
$34,757 to $45,186 per year
Internships – Internship – Not to exeed September 30, 2019
Full-Time – Multiple Schedules
1 vacancy in the following location:
Relocation expenses reimbursed
This job is open to
Individuals who have graduated from an accredited educational institute or certificate program within the last 2 years or 6 years for Veterans.
U.S. citizens, nationals or those who owe allegiance to the U.S.
The VA Northeast Ohio Healthcare System is recruiting for a Program Support Assistant ( Student Trainee). This is a temporary appointment not to exceed September 30, 2019.The Pathways Internship Program allows students to join VA in career positions that emphasize long-term training and development.
Learn more about this agency
- Reviewing all new incoming physician resident and fellow’s VA applications for completeness and accuracy.
- Serving as the Education Office liaison to medical center support staff.
- Answering questions concerning policies and procedures related to Trainee Qualification Credentialing Verification Letter (TQCVL).
- Monitoring and controlling TQCVLs.
- Maintaining the correspondence control system which monitors the receipt and distribution of TQCVLs and affiliation agreements.
- Inputting data concerning incoming and outgoing TQCVLs and Affiliation Agreements.
- Following-up to ensure observance of deadlines.
- Reviewing training requests for completeness and eligibility.
Conditions of Employment
- You must be a U.S. citizen to apply for this job
- Be at least 16 years old (by closing date of this vacancy announcement)
- Accepted for/currently enrolled in a qualified educational institution
- Selective Service Registration-required males (over 18) born after 12/31/59
- Designated and/or random drug testing may be required
- Subject to a background/security investigation
- Selected applicants will be required to complete an online onboarding process
QualificationsTo qualify for this position, all applicants must meet all requirements within 15 calendar days of the closing date listed on the announcement.
Internship Program: To be eligible, applicants must be accepted for enrollment or currently enrolled and seeking a degree (diploma, certificate, etc.) in a qualifying educational institution, on a full or half-time basis as defined by the institution in which you are enrolled and applicants must demonstrate an overall Grade-Point Average (G.P.A.) of 2.0 or above on a 4.0 scale as recorded on the official transcript. Transcripts must be submitted.
You may qualify based on education and/or experience as described below:
- Specialized Experience: One year of specialized experience equivalent to the GS-4 level. Specialized Experience is defined as experience that equipped you with the particular knowledge, skills, and abilities to successfully perform the duties of the Program Support Assistant ( Student Trainee). Examples of specialized experience include: performing standard clerical assignments and resolving recurring problems, verifying accuracy and completeness of information, processing incoming documents, responding orally to inquiries or requests for information, follows-up on requests or complaints, and inputting data into a computer system. OR,
- Education: Applicants may substitute education for the experience required. To qualify based on education for this grade level you must have four full academic years of post-high school leading to a bachelor’s or equivalent degree. One full academic year of undergraduate, graduate, vocational, trades, technical or high school education is the number of credit hours determined by the college, university or school to represent 1 year of full-time study. All education must be accredited by an accrediting body or organization recognized by the U.S. Department of Education (transcripts must be submitted). OR,
- Combination: Applicants may also combine education and experience to qualify at this level. For example, the position to be filled is a Program Support Assistant ( Student Trainee), GS-5, and a candidate possesses 9 months of specialized experience and has completed one academic year of college. The candidate meets 75 percent of the required experience and 25 percent of the required education. He/she meets 100 percent of the requirement for 1 year of specialized experience and is qualified for the position (transcripts must be submitted).
- Bachelor of Science in Education
- Experience working in a hospital/medical office setting
You will be rated on the following Competencies for this position:
- Attention to Detail
- Customer Service
- Problem Solving
- Technical Credibility
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
For more information on these qualification standards, please visit the United States Office of Personnel Management’s website at http://www.opm.gov/qualifications.
Physical Requirements: The work requires no special physical demands. It may involve some walking, standing, bending, or carrying of light items. The work is performed in an office or similar setting requiring normal safety precautions against everyday risks or discomforts.
A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.
This position is being filled under the Pathways Internship Program. The program is designed to provide students enrolled in a wide variety of educational institutions, from high school to graduate level, with paid work opportunities in agencies to explore Federal careers while still in school. The Internship provides managers a ready source of student employees and potential permanent employees upon completion of the program requirements. It also provides the student with work experience directly related to the curriculum studies or career goals while offering eligibility for non-competitive conversion to permanent employment upon completion. For more information on Internship opportunities within the Department of Veterans Affairs, please visit https://www.va.gov/EMPLOYEE/pathways-internship- program/.
Financial Disclosure Report: Not required
You are excluded from health benefits coverage if you are expected to work less than 130 hours per month for at least 90 days.
Selected applicants will be required to complete an online onboarding process.
Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This job opportunity announcement may be used to fill additional vacancies.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
For more information on the “Who may apply” eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.
If you are unable to apply online view the following link for information regarding an Alternate Application.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.
Applicants will be ranked based on the following three quality groups:
- Best Qualified – Applicants possessing knowledge, skills and abilities that substantially exceed the minimum qualifications of the position and who are highly proficient in all requirements of the job and can perform effectively in the position.
- Well Qualified – Applicants possessing knowledge, skills and abilities that exceed the minimum qualification of the position and who are proficient in most of the requirements of the job.
- Qualified – Applicants possessing knowledge, skills and abilities that meet the minimum qualifications of the position.If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; completion of a work sample, and/or contact for an interview.
After the appropriate quality group is identified for each qualified applicant, Veterans’ preference is adjudicated for each applicant based on his/her supporting documentation submitted with their application materials. In Group Rating, certified preference eligible Veterans are listed ahead of non preference eligibles within each quality group. In Group Rating, Veterans’ preference order is as follows:
- 30% Compensable Disability Preference (CPS)/Compensable Disability Preference (CP) Eligibles
- Disability Preference (XP) Eligibles
- Tentative Preference (TP) Eligibles
- Sole Survivorship Preference (SSP) Eligibles
- Non Preference (NV) Eligibles
Background checks and security clearance
Drug test required
To apply for this position, you must provide a complete Application Package which includes:
- Resume (when listing previous employment please include month and year).
- Copy of transcripts showing GPA, or evidence of acceptance into a accredited program.
- Upcoming class schedule.
- If prior military service, include all copies of your DD-214 or proof of service as well as proof of disability, if applicable.
Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50’s (current/former Federal employees), documentation to support Veterans Preference claims, etc. You will not be contacted for additional information.
Veterans’ Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 “Application for 10 Point Veteran Preference” with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans’ Preference, please visit http://www.fedshirevets.gov/ job/vetpref/index.aspx.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How to Apply
All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 03/11/2019 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/10440376.
- To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
- Click Submit My Answers to submit your application package.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USA JOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.
NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). HCP are individuals who, during the influenza season, work in VHA locations where patients receive care or who come into contact with VA patients as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased facilities. HCP include all VA licensed and unlicensed, clinical and administrative, paid and unpaid, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, students, researchers, volunteers, and trainees who work at these facilities. HCP that are unable to receive or otherwise decline a flu shot will be expected to wear a face mask throughout the influenza season.
Agency contact information
VA Northeast Ohio Healthcare System
10701 East Boulevard
Learn more about this agency
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
- Equal Employment Opportunity (EEO) for federal employees & job applicants
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
- An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
- An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
- An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Legal and regulatory guidance
- Financial suitability
- Social security number request
- Privacy Act
- Signature and false statements
- Selective Service
- New employee probationary period
This job originated on www.usajobs.gov. For the full announcement and to apply,
Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.